HOW IS J & J ART GLASS DESIGNS DIFFERENT?
We believe there are three key elements to quality art pieces: Beautiful Design; Selection of Glass; and Exceptional Workmanship. Whether it be a large project or small, you will find this combination in each and every piece we produce. We want our customers to love their piece as much as we do crafting it, and will work with you throughout the process to try and ensure your absolute satisfaction.
WHAT TYPES OF PROJECTS DOES J & J ART GLASS DESIGNS TYPICALLY WORK ON?
In prior years, we have focused mostly on glass panels for windows or cabinet doors. We've expanded to a retail business developing interior decor items to compliment your home. This is becoming a bit of a favorite activity as it allows us even more creative flexibility in exploring the many applications of stained glass.
WHAT IS THE PROCESS FOR REQUESTING A CUSTOM ITEM?
When you contact us to discuss your custom item needs, we will work with you in an initial design consultation to understand the scope of your project; review any ideas you may already have for the design; understand your likes/dislikes; discuss requested budget and timing needs. For window and cabinet panels, we will provide you a mock up of a design with colors for your approval. Once approved, a 50% deposit is required (100% for items that have been personalized to include details such as address, names, dates, etc.). We will send you updates during the production process. Final payment is required before shipping, and then your item will be packaged carefully and shipped off promptly.
HOW MUCH DOES A STAINED GLASS PANEL COST?
WHAT IS YOUR DELIVERY AREA?
The majority of our items can be shipped anywhere in the United States. We will ship some smaller items internationally when purchased through Etsy. We do everything to ensure your items are securely packed and will be shipped via USPS, Fed Ex, or UPS. All items are sent with insurance and tracking number, to ensure they are delivered securely to their intended locations. In the event your item arrives damaged, we'll work with you and the shipper to resolve the insurance claim. We can provide a replacement item or refund, based on your choice.
HOW LONG DOES IT TAKE TO MAKE AN ITEM?
We carry a number of in stock items on Etsy, which will ship within 1-3 days of payment (generally next business day). For custom orders, it will depend on the complexity of the design/order and items in queue. Small items such as sun catchers and smaller Tiffany style panels generally take 1 to 3 weeks to construct. Larger leaded panels may take 4 to 6 weeks or more depending on design. We focus on producing a quality piece that will stand the test of time, not how quickly we can get them out the door. We will work with you during the initial consultation to provide a timing estimate.
WHAT ART GLASSES DO YOU USE IN YOUR PRODUCTION?
HAVE OTHER QUESTIONS?
If we haven't answered your questions, please don't hesitate to reach out to us. We do our very best to respond to voicemails and emails within 24 hours. firstname.lastname@example.org