Question 1

WHAT IS LASER ETCHED GLASSWARE?

Accepted Answer

Laser etching is a process where the laser directly impacts the glass surface, creating a permeant white design.   The design is  embedded into the glass surface and will not wear away (unlike sublimation printing or decals).  Our glasses are also dishwasher safe, so you don't need to waste time (or water) with hand washing.

Question 2

ARE THE GLASSES DISHWASHER SAFE?

Accepted Answer

Absolutely.  We use commercial grade glassware that can withstand the restaurant industry use (and washing).  The laser etching process makes the design permanent to the glass, so no worries about it washing away.

Question 3

CAN YOU DO ANY TYPE OF DESIGN ON THE GLASS?

Accepted Answer

We offer a 'Design Your Own' option for many of our popular glassware products.  This option allows you to put 'virtually' any type of design on the glass and truly make it a one of a kind design.  Both sides of the glass are available for you to customize (at no additional charge).  We can work with your completed design, or we can work with you to create a design from scratch.  Design assistance is provided at no additional charge.  When considering your design, keep in mind that etching is a single toned medium (think true black and white vs. greyscale).  While your graphic/artwork doesn't need to already be in black/white, it does need to be something that can translate to a line based image.    Example of graphic that won't work with etching.   Image is composed of tonal changes vs. being                                        line based.    Example of graphic perfect for etching.  Line based with lots of white space in between lines to still provide detail when reduced to fit on a glass.

Question 4

I HAVE MY OWN GRAPHIC/LOGO/DESIGN.  WHAT KIND OF FORMAT DO YOU NEED AND WHERE DO I SEND IT?

Accepted Answer

We can work with most file formats.  PDFs and PNGs tend to produce the best results, but we can accept other formats.  Please email the file to info@jandjdesignz.com with your order #.

Question 5

WE HAVE A LARGE EVENT COMING UP.  CAN YOU HANDLE LARGE QUANTITY ORDERS, AND DO YOU OFFER QUANTITY DISCOUNTS?

Accepted Answer

Absolutely, whether you need 5 of 500 glasses, we have you covered.  If you would like a custom quote on orders of 10 or more, please send us an email at info@jandjdesignz.com with the following information: Type of design (i.e. single or double sided) Will design be the same for all glasses (or are any personalized?) Location for shipping (city/state, or zip is fine)

Question 6

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Accepted Answer

For our predesigned glasses, a design proof is sent within one day of order.  A custom design proof will be sent within two days of order.  Glasses are produced and ready for shipping within three business days of finalization of design.  Shipping speed is generally 1-5 business days across the continental US.  If there are specific timing needs, please send us an email so we can ensure we can meet your timing needs.

Question 7

CAN I CANCEL/RETURN MY ORDER?

Accepted Answer

You may cancel your order until proof approval is received.  Because our products are personalized, we are unable to accept returns.  We are extraordinarily careful to ensure what you order is what you receive.  In the event there is an error on our part on your item, we will replace it at no cost to you (including shipping of the new item).

Question 8

MY ORDER ARRIVED DAMAGED, NOW WHAT?

Accepted Answer

All of our orders are shipped insured.  We take extra care to ensure all of our items are shipped securely.  In the event of shipping damage, you are responsible for notifying us within 5 days of receipt.  Please keep all packaging material until instructed otherwise.   We will assist in filing the insurance claim, however we may require your assistance in providing the insurer additional information/photos.  We will replace or issue a refund (your choice) for the damaged items in your order.

Personalized gifts for any occasion. Customized etched glassware, delivered fast and with the customer service you deserve.

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....at least the ones we get asked a lot

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